Terms of Service

1. Acceptance of Terms

By accessing our website, submitting forms, requesting support, purchasing services, scheduling work, or using Wood Services LLC services, you agree to these Terms of Service.

If you do not agree with these terms, you should not use our website, purchase services, or request services from Wood Services LLC.

2. Services Provided

Wood Services LLC may provide managed IT services, helpdesk support, cybersecurity services, network support, computer support, security camera services, consulting, installations, technology planning, cloud services, website support, and other related technology services.

Services may change, be updated, delayed, limited, or discontinued based on availability, staffing, customer requirements, vendor limitations, security concerns, or business needs.

3. Customer Responsibilities

Customers agree to:

• Provide accurate contact, billing, and service information.
• Provide reasonable access to systems, devices, accounts, or locations needed to complete requested work.
• Maintain proper licensing for software, services, and platforms used by the customer.
• Back up important data unless backup services are specifically included in the service agreement.
• Use services lawfully and avoid requesting work that violates laws, vendor terms, or security standards.
• Respond to reasonable requests for information needed to complete support or service work.

4. Payments, Billing, and Subscriptions

Payments for services, support, subscriptions, products, projects, or invoices may be processed through third-party payment providers such as Stripe. By submitting payment, you authorize Wood Services LLC or its payment provider to charge the selected payment method for the agreed amount.

Some services may be billed hourly, monthly, per user, per device, per project, or according to a separate written agreement, quote, invoice, or service plan.

Recurring services or subscriptions may renew automatically if stated during checkout, in an agreement, or on an invoice.

5. Cancellations and Refunds

Cancellation and refund eligibility may depend on the type of service, product, subscription, project, or support request purchased. Some services may be non-refundable once scheduled, started, delivered, used, or partially completed.

Hardware, software, licensing, third-party subscriptions, special orders, and vendor fees may be subject to vendor return policies and may not be refundable.

To request a cancellation or refund, contact Wood Services LLC using the contact information below. Approval of refunds is at the discretion of Wood Services LLC unless otherwise required by law.

6. Remote and On-Site Support

Some services may be provided remotely, while others may require on-site support. Remote support may require the customer to approve access, install support software, provide credentials, or remain available during troubleshooting.

On-site service availability may depend on location, scheduling, safety conditions, and service scope.

7. Data, Backups, and System Risk

Technology work may involve risk, including data loss, downtime, configuration changes, software errors, hardware failure, or vendor-related issues. Customers are responsible for maintaining current backups unless backup services are specifically included in a written agreement or service plan.

Wood Services LLC is not responsible for pre-existing issues, unsupported systems, failed hardware, customer-provided software, lost passwords, vendor outages, or customer failure to maintain backups.

8. Cybersecurity and Limitations

Cybersecurity services reduce risk but cannot guarantee complete protection from viruses, malware, ransomware, unauthorized access, data breaches, outages, phishing, or other cyber threats.

Customers remain responsible for safe use of systems, password protection, user training, compliance obligations, and following security recommendations.

9. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website operations, submit false information, or use the website for unlawful, harmful, abusive, or fraudulent purposes.

10. Intellectual Property

All website content, branding, logos, graphics, service descriptions, images, text, and materials are owned by or licensed to Wood Services LLC unless otherwise stated. You may not copy, reproduce, distribute, or use our content without written permission.

11. Third-Party Services

Our website and services may use third-party providers for payments, hosting, security tools, software licensing, remote support, analytics, cloud services, communication, or business operations. These third parties may have their own terms, privacy policies, pricing, and service limitations.

12. Limitation of Liability

To the fullest extent permitted by law, Wood Services LLC is not responsible for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, systems, products, support, third-party services, vendor outages, or customer technology environments.

13. Changes to These Terms

Wood Services LLC may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated terms.