Privacy Policy

1. Information We Collect

Wood Services LLC may collect information that you voluntarily provide to us, including your name, business name, email address, phone number, billing information, service requests, support ticket details, project information, and any other information submitted through our website, contact forms, payment pages, or customer communications.

We may also collect basic website usage information such as browser type, device information, IP address, pages visited, and general website activity to help improve our website, services, and customer experience.

2. How We Use Your Information

We may use collected information to:

• Provide IT support, managed services, cybersecurity services, technology consulting, and related services.
• Respond to inquiries, support tickets, quotes, and service requests.
• Process payments, invoices, subscriptions, and receipts.
• Schedule consultations, service visits, installations, or support sessions.
• Send account-related messages, confirmations, updates, and service notices.
• Improve our website, services, customer experience, and business operations.
• Maintain business, accounting, tax, security, and legal records.

3. Payment Information

Payments may be processed through third-party payment providers such as Stripe. We do not store full credit card numbers on our website. Payment information is handled by the payment processor according to its own security and privacy practices.

4. Service and Technical Information

When providing IT support or technology services, we may collect or receive information related to your devices, systems, networks, software, accounts, service history, and technical issues. This information is used only as needed to provide support, troubleshoot issues, maintain services, and complete requested work.

5. Information Sharing

We do not sell your personal information. We may share information only when necessary with trusted service providers, payment processors, website hosting providers, business software providers, vendors involved in completing requested services, or when required by law, regulation, legal process, or business recordkeeping obligations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, payment system, network, or electronic transmission method can guarantee complete security.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, improve performance, remember preferences, and understand general website usage. You may adjust your browser settings to limit or block cookies.

8. Data Retention

We retain personal information only as long as necessary for business, legal, accounting, payment, service-related, support, security, and recordkeeping purposes.

9. Your Choices

You may contact us to request access, correction, or deletion of your personal information where applicable. Some information may need to be retained for legal, payment, accounting, fraud-prevention, support history, security, or business record purposes.